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Unhelpful salespeople cost their companies

Page Two is sick of the indifference that sales associates gives me when I go shopping. I would like to see someone willing to help, not young kids who are more interested in socializing and could care less about helping you. Sunday, I went to one of the largest retailers in the U.S. looking for a TV. I ask why some of them were not on and was told they didn’t know how to turn them on and that was the job of the person who set them up. They were not interested in helping me further or getting a manager to answer some questions. Out walked a potential $1,000 sale. Many sales associates don’t know as much about the products they sell as I do. When I ask a question, they insult me by promptly reading from the brochure as if I can’t read.

I went to a building supply company and asked if they could order an item. They told me if it wasn’t something they normally sell, they couldn’t order it. I went across the street and asked the same question. In a couple of minutes I was told yes and how much it would cost. The first store I was at, there were three associates looking at eBay and bidding on some blue jeans. The priorities of a company are imposed by management, so who is really responsible? And companies wonder why sales are off. More later from Page Two.

WARREN D. GRANT

Albany

Comments

LuLu 2 years ago

I couldn't agree more. Customer services these days stinks. The mindset of the cooks and cashiers at fast food joints really makes me think twice about eating there sometimes. Who knows what they do for kicks back there? And let me add another angle to the story -- waste. I went to Taco Bell not long ago and ordered one taco. That's it -- one taco. Do you know how many napkins were in my bag? Eleven. Yep -- ELEVEN. Also recently, I went through the McDonald's drive-through. When I picked up my order at the window I asked for two packets of ketchup. The cashier then put a handfull in my bag, and when I counted, there were eight packs. EIGHT!

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agirl_25 2 years ago

I totally agree, Mr. Grant. Customer service is so bad I refuse to even shop out in public anymore if it can be avoided. I cannot begin to count the thousands of dollars that have not been spent in the county because of the poor attitude of the sales people here over the past years...so i find i get much better service by ordering online. That includes vehicles, televisions, and all sorts of other electronic equipment to name a few. I even bought my last vehicle thru the Internet because I had better luck than dealing with a live person. The salesperson was very condesending towards me when I bought the last one in 06, and I don't know why. I wonder sometimes if they don't like dealing with older clients. Do they think we can't afford to buy things? Do they think we are going to waste their time? They waste mine. I sent out a blanket email to all the Toyota dealers within a 3-hour drive and told them exactly what I wanted and what I would pay and if they wanted to do business to email me back and to not DARE CALL ME ON THE PHONE OR THEY WOULD GO ONTO MY IGNORE LIST. A few broke the rule but a few didn't and I got exactly what I wanted, drove to Alabama and got a lovely little truck, exactly what I wanted at an excellent price, as a matter of fact, lower than what the local dealers wanted. I would suggest that everytime anyone has a bad experience with any company they call or email and let the HR department know. How else are they going to fix it? I do it all the time.

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Outtahere 2 years ago

You would think that with the economy the way it is, you would see an improvement in customer service from these companies. It's the opposite.

I'm glad I now have an opportunity to say this - has anyone else noticed how rude city employees are? Man, they are so rude!!!!! If I behaved that way, I wouldn't have a job!! How do they get away with it?? These aren't just fast food jobs either. These employees are here to represent the city and their representation is not good at all!!

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LuLu 2 years ago

A couple of weeks ago, I visited a business in Terrell County for the first, second and last times. I had a suggestion that would make their accomodations much better for older/disabled customers (I overheard several others grumbling about this same problem and felt they would appreciate some constructive criticism) and went on their Facebook page to offer my suggestion since they don't have a website. Boy, was I wrong! They ignored my suggestion and didn't respond, but a few days later another customer wrote something, too... and the business owner came on there and was very insulting to him! She told him that he should have just stayed home and saved his money and not to come back! I couldn't believe that a business owner -- an adult -- would speak that way to a paying customer! So of course I had to say something in his defense, and within a couple hours he and I and our comments were all deleted. If this business owner thinks that erasing our comments would erase negative publicity, then she better think again. I have a Squawk all ready to shoot over to the Herald tomorrow. I guess business is so good that she feels she can afford to insult paying customers, but I've seen her place, and I think not.

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agirl_25 2 years ago

I would suggest that you do everything you can to let the public know, within reason and within the law, who they are. As a disabled person myself I refuse to be treated unfairly when I go into a public place and not have accomodations available for my ease and comfort. There are times I have complained and had my complaints taken into consideration and handled in a satisfactory manner. I don't complain a lot but when I do it is because of a wrong I believe needs to be made right. In this case it seems like something needs to be made right. The Americans With Disabilites Act was passed to protect people like the gentleman you mentioned, and people like me, and I never thought about what it must be like to need a law to look after my rights until I myself became disabled. If you truly feel she is violating the rights of the disabled I hope you will follow up.

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