Thursday, April 12, 2012
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Page Two is sick of the indifference that sales associates gives me when I go shopping. I would like to see someone willing to help, not young kids who are more interested in socializing and could care less about helping you. Sunday, I went to one of the largest retailers in the U.S. looking for a TV. I ask why some of them were not on and was told they didn’t know how to turn them on and that was the job of the person who set them up. They were not interested in helping me further or getting a manager to answer some questions. Out walked a potential $1,000 sale. Many sales associates don’t know as much about the products they sell as I do. When I ask a question, they insult me by promptly reading from the brochure as if I can’t read.
I went to a building supply company and asked if they could order an item. They told me if it wasn’t something they normally sell, they couldn’t order it. I went across the street and asked the same question. In a couple of minutes I was told yes and how much it would cost. The first store I was at, there were three associates looking at eBay and bidding on some blue jeans. The priorities of a company are imposed by management, so who is really responsible? And companies wonder why sales are off. More later from Page Two.
WARREN D. GRANT