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Albany Information Technology Department Manager Cindy Tiernan, left, and 311 Supervisor Tricia Borsdorf, shown Tuesday at their office, head up the 3-year-old non-emergency information program that fields 30,000 calls a year on everything from business licenses to potholes.

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In Albany, 311 calls up answers

A city of Albany non-emergency information call system has received a statewide Trendsetter award.

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