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Frequently Asked Questions

Having trouble with your Albany Herald subscription? Here are some frequently asked questions. If you can't find your question, please reach out to customer service at 229-888-9322.

I need help. Can someone help me figure this out?
Yes! We want to make this as easy as possible for you. We've created this FAQ page, but you can also email us at access@albanyherald.com or call at 229-888-9322.

I thought I signed up, but I still can't read the articles... what's wrong?
You may have just created a login to the site. You still need to purchase a digital subscription or verify your print subscription account number. Click the “Subscribe Now” button at the top of the site.

How do I create a login to the site?
Click the sign-up button on the top right corner of the website. You will be asked to supply a username, email and password. Click submit when done to finish creating the account.

How do I sign up for a digital subscription?
Click the “Subscribe Now” button located at the top of the site. Choose digital subscriptions and enter your information and choose your rate.

What is included in the online subscription?
All digital subscribers get full access to the entire website, eEdition, newsletters and breaking news alerts.

Print Subscriber: How much do I need to pay for access?
Albany Herald print subscribers get free access to the website. Simply verify the account number attached to your print subscription account and you’re done.

Print Subscriber: How do I verify my subscription?
Follow the prompts to log into your account or create one if necessary. Click bit.ly/Albany-activate and enter your information and save.

Print Subscriber: I’m having difficulty finding my account number.
Your account number is located in the “Account Summary” on your billing statement. If you can’t find it, you can call our circulation department at 229-888-9322. They can be reached M-F, 8-5. You can also email access@albanyherald.com. Please include your name, phone number and delivery address.

I signed up for a digital subscription, but now I want to cancel. How do I cancel?
Email access@albanyherald.com from the email account used to access your Albany Herald digital account and we’ll take care of it for you.

I just want to read a few articles. How do you suggest doing that?
We recommend you purchase a 3-day all access pass for $1.99. The pass does not auto renew and you can sign up as many times as you want.

I signed up for the 3-day all access pass, but now I want a digital subscription.
Great. Simply go to your dashboard by hovering over your name on the top right corner of the website. Be sure you are logged in. You’ll then see a link to manage your subscriptions.

I know I purchased (or verified) an online account, but I still can't read the articles. What's wrong?
Make sure you are logged in to the site. Look on the top right corner of the homepage to see if you are logged in or not.

I am getting a message saying my account number is not valid. What should I do?
Make sure your account number is seven (7) digits. If it is only six (6), try adding a zero (0) to the front.

How can I tell when my digital subscription ends?
Simply go to your dashboard by hovering over your name on the top right corner of the website. Be sure you are logged in. You’ll then see a link to manage your subscriptions.

I know I purchased (or verified) an online account, but I still can't read the articles. What's wrong?
Make sure you are logged in to the site. Look on the top right corner of the homepage to see if you are logged in or not.

I am getting a message saying my account number is not valid. What should I do?
Make sure your account number is seven (7) digits. If it is only six (6), try adding a zero (0) to the front.

There is a charge on my statement from the Gwinnett Daily Post. Is this that the same as the Albany Herald?
Yes. The Gwinnett Daily Post is owned by the same company as The Albany Herald.

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