Great Wolf Lodge in LaGrange set to re-open

LaGRANGE — Great Wolf Lodge Georgia’s location in LaGrange is set to reopen June 16, the company recently announced.

In the announcement, company officials also introduced a new “Paw Pledge” initiative focused on keeping families healthy and safe while enjoying the resort in the wake of the COVID-19 pandemic. Officials said the initiative is “based on guidance from health authorities and public officials.”

In addition to other safety measures, company officials said the lodge will keep the amount of visitors to “50% or less” of capacity to provide social distancing space. Personal protection amenities will be provided for guests who request them, including complimentary face masks for all guests.

“The health, safety and well-being of our guests, pack members and community has long been our guiding principle at Great Wolf Lodge,” Chief Executive Officer for Great Wolf Resorts Murray Hennessy said. “We have been working to develop and implement comprehensive re-opening plans based on guidance and protocols recommended by the government and CDC, and we’re excited to get families back to having fun with confidence because of the new safeguards we put into place across our resorts.

“During our closure, we heard from countless families who said the destination they’re most looking forward to re-opening is their local Great Wolf Lodge, and we’re elated because there is nothing more precious to us than providing a joy-filled escape for families.”

Great Wolf Lodge officials said they collaborated with medical experts, sanitation specialists and industrial engineers to develop customized health and safety procedures for the 457-room resort. The re-opening plan focuses on disinfection and sanitization, physical distancing, personal protection, and minimizing surface interactions in all guest areas across the resort.

That includes the nearly 100,000-square-foot indoor water park, Great Wolf Adventure Park, various eateries, grand lobby area and all guest rooms. Some of the measures include:

♦ Great Wolf Lodge partnered with disinfectant experts to determine the best virus eliminating agents for use in its resorts and the most effective sanitization methods;

♦ Resort staff will sanitize all frequently touched surfaces in the water park, attraction areas, restaurants and all other public spaces continually using hospital-grade disinfectants;

♦ All guest rooms are disinfected and sanitized prior to check-in, with room attendants paying special attention to high touch point areas such as door handles, light switches, in-room phone, thermostats and television remotes;

♦ Great Wolf Lodge will initially reduce occupancy levels at its resorts to 50% or less to provide an abundance of space so families can easily navigate the resort and water park with a minimum of 6 feet of separation from those outside of their traveling party;

♦ Markers will be placed in queues for waterslides, attractions, retail shops, food outlets and front desk measuring 6 feet of distance between guests, and the resort will remove, reposition or place out-of-service, chairs and tables throughout the water park and resort to ensure family groups can properly social distance themselves from other guests;

♦ The number of hand sanitizer stations throughout the resort will increase significantly and Great Wolf Lodge is providing personal protection amenities for its guests such as disinfectant wipes, sanitizer and face coverings;

♦ Guests can request a complimentary mask at the front desk;

♦ In locations where a slightly longer interaction between pack members and guests is expected, and where social distancing may be a challenge, Great Wolf Lodge is installing plexiglass barriers to provide adequate separation;

♦ Great Wolf Lodge will implement additional contactless payment options at the resort. Guests can use credit card, debit card or their resort wristband for purchases to minimize touchpoints associated with cash transactions;

♦ Food outlets will offer remote ordering with pick-up options so guests can enjoy their meals in the comfort of their rooms;

♦ All pack members will undergo a wellness and temperature check before reporting to work. Anyone presenting a fever, having recent ailments or indicating a possible exposure to COVID-19 will be sent home;

♦ Pack members will also be required to wear masks in situations where always maintaining social distancing may be difficult.

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